Frequently asked questions
Everything you need to know about the platform. Can't find what you're looking for? Contact us directly.
What channels does MesageAI support?
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WhatsApp, Telegram, and web widget. All channels share the same assistant, skills, and conversation history. Voice is available on Pro plans.
How does the assistant learn about my business?
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Upload your documents, configure your products or services, and set your preferred tone. The assistant uses your business info and conversation history to give accurate responses.
How does pricing work?
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Free plan includes 1 assistant, 1 channel, and 200 messages per month. Pro plan ($5/month) unlocks unlimited messages, all channels, and all features.
Can I sell products through chat?
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Yes. Product-based businesses get a public online store with cart, checkout, and payment links. The assistant can generate payment links directly in conversations.
Can I reply to customers manually?
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Yes. You can pause the assistant for any conversation, reply yourself, then turn it back on. All conversation history is preserved.
Is my data secure?
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Every business gets isolated data storage. We never train on your customer conversations. Your data stays yours.
How do payouts work?
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Pro users can add bank accounts, track earnings, and request payouts. Storefront sales are automatically split with instant settlement.
What if the assistant gives a wrong answer?
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The assistant is designed to only answer what it knows. If it doesn't have the information, it says so. For complex cases, it can flag a conversation for human review.
Still have questions? Contact us