Frequently asked questions

WhatsApp (via Baileys), Telegram (via bot token), web widget (embed), and voice (via Sage Voice API). All channels share the same AI persona and conversation history.

Upload knowledge documents, configure skills and tools, set your tone and system prompt. The AI also learns from your menu data, business info, and conversation history.

Each AI response consumes credits based on the model used (deepseek-v4-flash is 1 credit, pro models cost more). You start with free credits and top up monthly.

Yes. Pause AI for a conversation, reply manually, then resume. The AI picks up from where you left off with full context.

Yes. Every business gets isolated data storage. Messages are encrypted in transit and at rest. We do not train on your customer conversations.

Yes. Each business gets its own AI agent, channels, knowledge base, and billing. Switch between them from the dashboard.

Temperature=0 ensures deterministic responses. Grounding rules prevent inventing information. Escalation tags let the AI flag when it needs human help.